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Entrepreneurs

Parko logoTomer Neu-Ner was driving home from the hospital with his wife and newborn son. As always, parking was tight near Neu-Ner’s central Tel Aviv apartment.

“I was a nervous new father,” he says. “I didn’t want to leave my baby in the car more than even a minute longer than I had to.” So he stopped the car briefly on the sidewalk, ran upstairs, got his family settled and returned to his vehicle only to find … a NIS 500 ticket on the windshield.

That wasn’t the only time Neu-Ner has battled the parking gods who have decreed that the average Tel Aviv resident will spend 24 minutes on average looking for a parking spot. But it was the wakeup call that, if Neu-Ner’s new startup Parko succeeds, will transform life for curb-deprived drivers everywhere. Investors seem to agree: the new Israeli “crowd-funding” site OurCrowd recently invested in the company.

Neu-Ner teamed up with his cousin Itai David, a Technion graduate whom he describes as an “algorithm geek.” Together they created a smartphone app that almost magically senses when a parking spot will become available – even before the car’s driver opens the door.

The technology is based on the same principles that have made fellow Israeli tech startup Waze such a darling of the roads, but there is no connection between the companies.

Waze informs drivers where traffic is heavy and suggests alternative routes, all without requiring any active input by users. The app uses GPS to sense when cars with the open app are slowing down and from there it extrapolates that data into traffic alerts.

Parko also uses GPS to sense the user’s speed. Once the vehicle has stopped and the speed at which the phone is moving has slowed to a comfortable “walking pace,” Parko assumes the user has parked. When Parko senses the user returning in the direction of the parked car, the app sends a message to other users that a spot may soon open up.

Neu-Ner and David built the app so that it minimizes access to the phone’s GPS, a critical feature given how quickly location service usage drains a mobile device’s battery.

A different approach

Parko is not alone in the parking alert business. The elephant in the room, as it so often is, is Google, whose OpenSpot app for Android phones does much the same thing as Parko with one pachyderm-sized difference: OpenSpot requires drivers to tap the app to alert other users that they’re leaving their parking space.

This is also an option for Parko users. However, Neu-Ner says, it is not ideal because by the time the alert hits the cloud, the space will almost always be long gone.

A very different approach is being taken by ParkSF in the San Francisco area, which involves sensors buried under the street that will alert drivers when a spot is being vacated in real time. Neu-Ner says there is talk in Tel Aviv about deploying something similar, although he believes the entirely crowd-sourced approach has more mileage, so to speak.

After Parko’s October, 2012 launch in Tel Aviv, Neu-Ner has his eyes set on Paris and New York. Statistics for both those cities put the average time someone looks for a parking space at 40 minutes, nearly double Tel Aviv’s.

There’s no database to be updated before a city is ready for Parko. It’s more a matter of promotion and marketing, something that’s been tough on a shoestring budget of money from friends and family. Parko’s recently fundraising from OurCrowd should help keep keep the parking brake off.

Neu-Ner is taking the “give it away, charge later when you’ve built a huge user base” approach common to startups (remember Facebook?). At that point, “location-based advertising and the sale of data will be worth so much more.” He also anticipates that freemium (paid) features and “demand-based pricing will become very interesting options for revenue models.”

Won Israeli Mobile Challenge

The 30-year-old Neu-Ner grew up in South Africa with Israeli parents. He returned to Israel four years ago and worked as a product manager at a startup creating software for options trading on Wall Street. He has degrees in economics and math from the “old country” and, more recently, an MBA from Tel Aviv University.

While Parko users stand to benefit when they search for a spot, we wondered what kind of incentive would entice users to leave the Parko app open once they found parking. Neu-Ner has a quick answer: prizes. For example, after you’ve just shared your 20th parking spot, you might get a free carwash from a Parko partner, or a coffee at a nearby Aroma.

Regardless of prizes, Parko needs a critical mass of users to function effectively. Thousands of Tel Aviv residents already know about the app, in part due to Parko’s win of the top prize at the Google-sponsored Israeli Mobile Challenge competition in June, 2012.

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Jody and Brian meeting with "Brian of London" at the Better Place customer event

Israelis notoriously have a hard time saying they’re sorry, let alone that they may have goofed big time. But that’s exactly what happened in an extraordinarily candid meeting last week between Better Place’s new management team and several hundred owners of the company’s Renault Fluence 100% electric vehicles.

Not only did CEO Evan Thornley, the genial Australian who replaced Israeli founder Shai Agassi in October, concede that the company had set unrealistically aggressive expectations and that too many target dates had not been met, but his CFO, Alan Gelman, who’s also the CEO of Better Place Israel, went so far as to give out his personal cell phone number and email address. Talk about transparency.

“I know you’re frustrated that we didn’t fight back enough,” Thornley told the audience, referring to the blitz of negative media coverage the company received last year when Agassi was ousted, layoffs were announced, sales dried up, and cash ran dangerously low. “The truth is, what was said in the media initially was basically correct. We had to make some very big changes fast.”

The backlash against the company, Thornley suggested, actually came about, davka, because so many people wanted Better Place to succeed. When it looked like that might not be the case, the public and the press turned. That said, Thornley assured the crowd that Better Place is beyond the crisis and now it was time “to return to the sense where people want us to win again.”

Despite the problems, Thornley said he believes that “the business strategy of the company is fundamentally sound. It’s just that when things don’t go right, it’s easier to blame the strategy rather than the execution of the strategy.”

Thornley may have spoken too fast. This morning, the Israeli press reported that Thornley has resigned, citing disagreements with Better Place’s investors over exactly that: strategy. We’ll provide an update later once we know better what’s now going on (assuming the company continues to come clean).

Despite this latest news, Thornley’s examples still make sense. He cited Better Place’s lackluster sales to date of less than 1,000 all-electric cars currently on our roads but insisted that Israelis will eventually flock to electric vehicles. It’s just that it was unrealistic to expect that they’d do that before the infrastructure was all in place, and that’s just happened now.

So while the media deemed Better Place a failure for sluggish sales, Thornley believes “we are now only at the beginning, not the end.” Current car owners should be seen for what they are: tech-savvy, risk-taking early adopters; the beta testers of the electric car industry, if you will. 2013 will be the make it or break it year, he stated, understanding the risks.

To get the word out, Better Place has hired a new Chief Marketing Officer, Peter Economides (a native English-speaker like Thornley, originally from South Africa but more recently living in Greece where he’s had an even more daunting task: re-branding an entire country that’s gone nearly belly up),

Economides, who will be leading a renewed marketing campaign in Israel, has an impressive pedigree. He worked directly with Steve Jobs on the “Think Different” campaign that turned Apple around from the verge of bankruptcy in 1997. And he headed up Coca Cola’s international marketing while living in New York.

“You are the heroes,” he cheered the crowed on. “You’re the people with the vision and courage and belief to say yes. This is where the ball starts rolling.”

Economides has been at Better Place all of three weeks but he was sold in less than ten minutes, he said, when he took a ride in his first electric car on a visit to Israel. He flew back home and got in his gas-powered car. “I thought I was driving ‘yesterday,’” he quipped. That car, he added almost as an aside, was a Porsche.

What’s gone wrong in Better Place version 1.0? Plenty, as Thornley, Economides and Gelman heard while fielding questions from their outspoken customer advocates. The swapping stations aren’t in the right places (“the algorithm for networking planning is very different for electric cars and we didn’t get it quite right,” Thornley said); the batteries themselves don’t get the range initially promised (“what works in the lab is not always achieved in the field”). One owner felt Jerusalem had been abandoned (the opening of the capital’s only swapping station was delayed for months). And parking spots with power plugs and are too often filled with gas guzzlers (“we need regulatory support from the government for this,” Thornley emphasized).

It wasn’t all doom and gloom. An equal number of Better Place customers took to the microphone to lavish praise on the company. Economides’ driving experience was roundly acknowledged (the acceleration on an all-electric vehicle, along with the spooky silence when stopped create a driving experience that’s uniquely exhilarating), and the company’s responsive Customer Service is on a level several notches higher than anything else available in Israel. Battery swapping is as fast as promised. And Idan Ofer, chairman of the Israel Corporation and Better Place’s prime investor, even made a surprise appearance, showing his commitment to the company he’s invested some $300 million in by arriving in his own Renault Fluence, which he parked in front to show off some special customizations he’d added (it was all tricked out with fully leather, electric powered seats).

All this, nevertheless, begs the question: how exactly is Better Place going to make a better go of it this time around? Here’s what Thornley said last week. Whether this plan is the reason he’s no longer the company’s CEO isn’t clear. But his vision (and that of the management consultants who worked with the company over the past months) was simple: Better Place wants to be the electric recharging network for every electric car made. That means applying its experience in building charge spots and a smart power grid that doesn’t overload when everyone plugs in at once to supply the growing number of Nissan Leaf’s and Chevy Volt’s, even if they don’t have swappable batteries.

To Israelis, that might not resonate so much because the only electric vehicles in this country are the Renault Fluence’s that Better Place sells. But in Thornley’s Australia, Better Place is already working with General Motors as the car manufacturer’s “preferred charge network.

Of course, Better Place would like all the other electric vehicle makers to offer cars with swappable batteries, which Thornley said he still believes is the future of electric and the differentiating feature between Better Place and other up and comers. That will come eventually, he insisted, once a network of swap stations similar to the ones in Israel and Denmark is built out in target countries (the U.S. and China are high on the list). That poses a not insignificant chicken and egg problem, but Thornley said that, once Israel is acknowledged as a clear “proof of concept,” the economics of electric cars will ultimately win out.

“The cost of manufacturing an all electric car is much cheaper than a hybrid,” he pointed out. “There’s only one power train versus two” as in a Toyota Prius, for example. And, he added, for many of today’s fixed battery electric cars, it would be fairly “easy to produce them in a swappable form.” Think 18-24 months for a factory to add that capability.

Better Place also wants to be more transparent with its software – so far, “a brilliant integration but a walled garden,” Thornley admitted. Why can’t Better Place’s OSCAR GPS system work with Waze, for example? It should, Thornley said.

The question remains, however: can Better Place convince the world that its Israeli “beta test” country is a success that can be applied elsewhere, before the company runs out of money again? It’s an imperative, explained Saul Singer, who gave a closing talk for the evening. Singer is the co-author of Startup Nation, the best selling book about Israeli entrepreneurship that featured Better Place in its first chapter as the poster child of the scrappy Israeli startup with global ambitions.

Better Place was Israel’s first attempt at tackling a problem affecting the entire world – reliance on a dwindling supply of oil – in the living laboratory of a small country, Singer said. The author envisions Israel doing the same now for other burning issues. “But Better Place has to succeed if we want to do it next for education,” he said, giving a perhaps improbable example. “The stakes for this are huge.”

Singer then shared a personal story. His wife, he said, hates it when they have to stop the car to swap the battery. But then his kids intervene from the back seat. “’Why are you complaining, Imma?’” they’ll say. ‘We’re the pioneers.’ Yes there are problems, but that’s the meaning of being a pioneer. We have to stick with it and win.”

This report on Better Place originally appeared on the Israelity website.

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Amnon Dekel

I always enjoy Jeff Pulver’s networking “breakfasts” which he holds around the world. Pulver, a VoiP superstar and lately startup angel with a passion for Israel, usually hosts his breakfast shindigs in Tel Aviv, but last week he came to Jerusalem.

I approach a networking event like a Kiddush at shul. You want to flit around as much as possible (while not being too rude with quick getaways) but if you find yourself talking to someone particularly interesting, you stay put.

That was the case when I met up with Amnon Dekel. Dekel is an old friend (he used to run the Digital Media Studies program at the IDC in Herzeliya and hired me to teach a course) and he’s about to turn in his doctoral dissertation to Hebrew University. The topic: “indoor navigation.”

Dekel has identified a problem you probably never thought about, but that’s a potential “next big thing.” Mobile phones are great at using GPS to find their position outside. But they don’t work so well under a roof of, say, a library.

Dekel’s research specifies a methodology for locating objects such as books, and it doesn’t require transmitters to be installed all over the ceiling of the space. The idea is that you’d type in the title or author into your phone, and you’d receive a map telling you exactly which floor, section and even shelf you should head to.

Dekel has built a working prototype in the Harman Library on the Givat Ram campus of Hebrew University. His tests show that, using the system, it takes only half the time to find a book and people make less navigation mistakes and need less help from others to find the book.

The same technology could be used in warehouses, bookstores and manufacturing plants, Dekel says.

That’s not to say that it’s easy – staff at the physical site need to input data, items may need to be scanned – but it’s a fascinating start.

The system has yet to be commercialized (venture capitalists – take note). But, who knows (and Dekel will scold me for writing this), you could eventually crown yourself mayor of the Dewey decimal system!

This article appeared last year on the Israelity blog.

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From ‘Facebook-like’ buttons to embedded YouTube videos and interactive chat, it’s rare to find a website these days that doesn’t beckon you to share your thoughts with everyone you’re connected to.

But for website owners, adding all that social interaction takes time and, if you’re not a programmer, copying and pasting esoteric HTML and JavaScript code into your site’s header or widget boxes can be a technically daunting task.

Wibiya from Israel is a hot start-up that aims to streamline the process. The company, which raised $2 million a few months back from Primera Capital and counts as one of its seed investors the ubiquitous Israeli angel and Internet guru Yossi Vardi, has built a popular toolbar that consolidates dozens of social media functions into a single space-saving strip at the bottom of your website. Wibiya’s aim is to make adding new apps and functionality as easy as a one-click install.

Among the useful Web functions that Wibiya incorporates are the ability to instantly “like” a company’s fan page on Facebook and write on its Wall without leaving the website you’re looking at; see how many other people are online and looking at the same page you are; translate the site into one of more than 40 languages; and chat with your social media friends directly from within the Wibiya bar.

Taking a cue from Apple, Wibiya has created its own app ecosystem, allowing third party developers to add their Web products to the toolbar at no cost. This has led to an eclectic range of functionality built by enthusiastic supporters that Wibiya co-founder and CEO Dror Cedar never expected.

For example, there’s an app that allows website owners to pop-up targeted messages filtered to the specific person visiting. This could be based on the page a visitor is currently viewing (say, a message about the Middle East peace process) or could kick in only after a user has been on at least five pages of the site.

Another popular app automatically turns all links on a website into “affiliate ads.” If a visitor to the site buys a product via that link, the website publisher keeps 70 percent of the revenue. Amazon is one of 25,000 merchants included in the program.

Want to raise money? Wibiya has apps for that, too. One puts a link on the toolbar to your organization’s Causes page on Facebook; another allows visitors to use PayPal to make donations a snap.

Wibiya is on the verge of releasing a developer website with an open API (Application Programming Interface) to make it even easier for developers to build Wibiya-compatible apps, Cedar says.

For publishers, Wibiya provides detailed analytics showing, for example, how many clicks the toolbar is receiving or how many Twitter updates have been tweeted via the Wibiya service. The toolbar itself is tiny – only 17K. And it plays nicely with all the leading blogging platforms, including WordPress, Blogger and Ning.

Since the toolbar is free to both third party developers and publishers, how does Wibiya intend to make money? “We work with high end publishers including Philly.com, Playboy and even the (confectionery vendor) Jellybelly.com on either a revenue-share model or one that’s based on performance,” Cedar explains. “We deal with them directly to build a tailor-made solution.”

For everyone else – the so-called “long tail” of web publishers, as Cedar describes them – Wibiya will soon introduce premium paid packages with “for example, the ability to integrate your own advertisements into the toolbar.”

Cedar didn’t start out with the intention to build Wibiya. He and his co-founders Daniel Tal and Avi Smila were working on a travel-related product called Joongle. “If you wanted to search for a flight from Tel Aviv to New York, our toolbar would give you the top 10 websites, like Kayak and Priceline, with flights to that country,” Cedar says. “Then each time you clicked, it would do the search for you.”

But when the team showed the product, potential clients kept saying “wouldn’t it be great to have another button that would show my most recent posts, or one that displays photos,” Cedar recounts. Realizing that there was an even bigger market beyond travel, the company quickly switched gears. “After the 10th time, we said okay. The demand came from the publishers themselves. People really wanted it.”

One concern we had was whether creating yet another way to share information across the Web would cause alarm, much in the way that Facebook has taken a drumming recently for its fungible privacy policies. Moreover, will users be paranoid that Wibiya may follow them around, tracking what they’re doing on the Web?

Cedar assures us that Wibiya is just “an enabler. We don’t do anything automatically and we don’t save your information. We’re completely transparent.” Still, Wibiya may have to be more proactive in spelling things out to put visitors at their ease.

As for the name Wibiya, it’s a play on words – a “wib” is a widget bar. “We didn’t like ‘widget,’ ” Cedar says.”That implies a static component.”

Indeed, with Wibiya’s functionality, financing and future prospects, the company is anything but static.

This article originally appeared on the Israel21c website.

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Multitasking in Tel Aviv

by Brian Blum on July 14, 2010

in Entrepreneurs,Social Media

From right to left: me, Benjy Lovitt, Lior Manor and his iPad

From right to left: me, Benjy Lovitt, Lior Manor and his iPad

A recent episode of the NPR program Science Friday featured an interview with Clifford Nass, the author of the forthcoming book “The Man Who Lied to His Laptop,” about whether human beings are truly able to multitask. His conclusion: not really.

Nass says that we have the illusion of multitasking, but in reality, we are switching from one task to another so quickly it seems like we’re doing more than one thing at once. The problem is that, every time we switch, there is a micro-millisecond delay and that teeny tiny pause causes us to be less productive even when we feel we’re sailing high.

I had a chance to experience the woes of obsessive multitasking first hand earlier this week when I attended the 140 Characters conference in Tel Aviv. The event, produced all over the world – including Israel – by social media and VoIP guru Jeff Pulver, is dedicated to exploring the “real time web” (a fancy way of referring to web and mobile services that let you follow a stream of never ending status updates as they happen).

As I sat in the lecture hall at Tel Aviv’s Afeka College listening to the lectures (which, in true short attention span spirit, were allotted on average no more than 10-15 minutes each), I had my laptop with me open to TweetDeck, a Twitter desktop client where I could follow along as much of the room was “live tweeting” what was happening on stage; Gmail – which I checked incessantly while simultaneously chatting with people both in and outside of the room itself; Facebook – of course (just for fun); an Excel spreadsheet of all the attendees sent by Pulver – so I could scope out who to approach during the networking breaks; a live video stream of the conference itself (with a slight time delay); and Evernote – a application I used to take notes on my laptop which were then automatically synched to my home computer, iPhone and (when I get one) iPad.

And if the lectures ever got boring, I’d brought with me a copy of an article I was working on that needed an edit.

By the time the conference was over, I actually breathed a sigh of relief as I finally caught a break in the long drive back to Jerusalem.

Not so for Michael Matias, a 14-year-old who took the stage for his 10 minutes of fame to tell us about “growing up in real-time.” My multitasking experience is his daily reality. He adds to the mix doing homework while simultaneously watching TV on his laptop (42-inch flat screens are so 2006) and playing online chess and poker. He says he spends at least 5 hours a day online, not including class when he often uses the school computers. When he needs to study, it’s as likely to be via video conference than an in-person cram session.

Matias is a relative pauper when it comes to Facebook friends – he only has 300 and says he only accepts someone he’s met in person. Although he does spend time with people in the so-called “real world,” he told the audience that in some ways he actually prefers his online world. “It brings me closer to them. I can hang out with more than one person at the same time.” No, he doesn’t think he spends too much time online and, when asked which of his real-time tools he’d give up if necessary, he quipped that he couldn’t. “It would be like choosing between my mom and my dad.”

The rest of the conference was interesting (if less shocking). Israeli comedian Lior Manor did “Twitter magic” – he asked the audience to tweet a number between one and 140 (get it, the 140 character maximum Twitter imposes), then he picked a number from his real-time Twitter stream and did a card trick in person – no different than what magicians have been doing for years except that he used an iPad to display the input.

Yossi Taguri talked about his latest startup Fiidme which lets you “share your satisfaction” about food. “If you’re in a restaurant,” he explained, “you can ask your friends what’s good on the menu and they’ll tweet you their recommendations.” With a grin, he added that they also “thought it would help us get free lunches.” His business partner Lior commented that being in a restaurant “without wireless is very frustrating.” (Whatever happened to the romantic candlelit dinner?)

There was also a session on using Twitter to do good in the world: an Israeli company called JustCoz lets you “donate” your Twitter status to organizations to raise awareness about their causes. In just under a month online, 100 organizations have signed up for the free service, gathering 1,200 supporters which provide re-tweeting access to more than a million people.

Now that’s a great idea from the real time web…if we can actually take a moment away from our incessant multitasking to participate.

Oh, and about that article I was writing? I guess I succeeded because you’re reading it now.

This article was originally posted at Israelity last week immediately following the 140 conference.

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Gil Friedlander, Tawkon CEO

Gil Friedlander, Tawkon

What do you do when you suspect something’s bad for you but you just can’t stop doing it? That’s a question many cellular phone users have been asking themselves, with reports of radiation emissions from their mobile devices raising serious questions about the safety of our increasingly un-tethered society. A new Israeli startup may have the solution.

Tawkon has entered the fray with an inexpensive application for the iPhone that warns users when radiation levels have inched up too high and provides advice on how to counter the potentially negative effects.

The company says that its solution gives users the information and tools to avoid mobile phone radiation as much as possible by “mapping” their homes or offices so they’ll know where they’re exposed to significant levels of mobile phone radiation. It also supplies simple precautionary measures to minimize radiation, based on a user’s location and phone usage.

However, you won’t find this app on your iPhone any time soon, because Apple has banned it. Apple says that Tawkon is a diagnostic tool that would create confusion for iPhone owners from a usability perspective. Tawkon believes that Apple doesn’t want its customers to install an app that appears to advise them to talk less – even though its stated aim is to make it safe for them to “talk on.”

Tawkon founder and CEO Gil Friedlander is taking it in his stride. He says that his company is in discussions with Apple and that he is “optimistic and hopeful that the issue will be solved soon.” He insists that he’s not an anti-cell phone zealot. “We love our phones, too,” he says of the Tawkon team. “We won’t give them up. But we can help people use them more responsibly.”

In the meantime, the company is pressing forward with porting the application to other devices, starting with the Blackberry then expanding in the coming year to cover Google’s Android operating system and the Symbian OS used by Nokia phones.

Friedlander describes the Tawkon app as “like infrared goggles – suddenly you can see at night. We view ourselves the same way. We give users the ability to see and feel non-ionizing radiation. Once you know whether you’re in a red, orange or green zone, you have the information you need to take action.”

That action might be to move to a different location until the radiation levels drop, or to plug in a headset or use a speakerphone in your car.

Tawkon can’t actually measure a phone’s radiation – it’s just software after all – so the app relies on processing a dizzying array of factors, including your location, environmental factors such as the weather, Bluetooth functionality, how close your phone is to your body (utilizing the iPhone’s proximity sensors), antenna orientation (are you holding the phone vertically or horizontally), GPS and even the phone’s built-in compass. The app then prompts users with a vibration or tone when the radiation levels reach a dangerous threshold.

Some of the worst places to talk in terms of radiation are a room with thick concrete walls (a basement, elevator or, in Israel, the sealed room mandated from the time of the first Gulf War), and a moving vehicle (such as a train, car or bus) when the phone is switching off between cellular broadcast towers. In all these cases, the phone has to work harder to connect to a signal, hence the radiation goes up.

In some cases, the locations where radiation is highest can be surprising. “In my apartment, radiation in the washroom is high,” Friedlander says, “while the rest of the house is decent.” In 80 to 85 percent of cases, there’s “good coverage and radiation is pretty low, especially in an urban area,” reassures Friedlander.

No one knows exactly how – or even whether or not – radiation will cause serious medical problems in another 10 years, but the government isn’t taking any chances. Israel’s health ministry has recommended that children under the age of 18 shouldn’t use mobile phones at all – young people’s brain tissue is still developing. In the US and Europe, however, similar precautionary warnings have not been issued.

Friedlander and his staff of six in the Tel Aviv suburb of Herzliya have been working on the Tawkon technology for 18 months now, going live with the still unclear iPhone version earlier this month. The app will be marketed direct to consumers via the various hardware manufacturers’ app stores for just under $10 a download.

Down the road, Friedlander says, he would be “delighted to partner with cellular phone operators,” where he believes that a tool to bring real value and safety to customers would be an absolute win/win. “We are aware that it’s challenging for them,” Friedlander admits. “For many years, they’ve just not addressed the issue.”

Friedlander is originally from Canada and studied at McGill University in Montreal. Tawkon has raised money from private investors in Canada, the US and Israel. Is he looking for larger investors? Probably not. “I don’t see the company as a big venture capital play,” he says. “It’s not a very capital intensive business. We don’t require tens of millions of dollars.”

If the app sells well – and Friedlander reports that the company has received thousands of inquiries since the TechCrunch blog about technology startups broke the story of the Apple ban – a small company like Tawkon could do quite well for its owners, partners and employees. The press is certainly interested. Tawkon has been inundated with press requests, from the Washington Post in the US to Channel 2 and The Marker business and technology print and online newspaper in Israel.

With the total number of cell phones in use said to be some four billion, and of these half a billion smart phones, Friedlander is optimistic that “it’s almost like an endless market.”

Ultimately, Tawkon is not all about the money. “Most of the time, you develop and sell a technology that reduces costs for a phone operator,” Friedlander says. “We were looking for something that can make an impact on the well-being of our friends, family and community. Being able to help the user is very important. We saw a real opportunity.”

This story on Tawkon first appeared on Israel21c and has since been written about by a number of top international newspapers and magazines.

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Great Deals or Hidden Scam?

by Brian Blum on February 21, 2010

in Entrepreneurs,Media,Products,Startups

Free Israel logo 2The courts have ruled that the service is legal, but it still leaves a muddled taste in my mouth. I’m talking about Free.co.il, a popular Israeli auction site that works more like the Lotto than eBay.

You can’t help but be drawn in by Free.co.il’s home page which promises a Sony Playstation for NIS 99 ($26), a MacBook Air for NIS 299 ($79), and even a brand new Mazda 3 for a steal at only NIS 899 ($237). Who wouldn’t want to play with deals like these?

At first, it would be hard to distinguish Free.co.il from a traditional eBay-style auction site: you place your bids on items for sale and the highest bidder within the auction’s time frame wins. Unlike eBay, though, you have to pay for your bids. The cost of each bid varies; for the MacBook, it’s NIS 20 (about $5). It’s higher for bigger ticket items.

So, let’s say you bid 20 times to win that MacBook. You’ll pay NIS 20 x 20 or NIS 400 ($105). Then you pay the price of the unit, plus shipping of NIS 75 ($20) – written in tiny letters on a separate page you have to click to see. Your total cost: NIS 774 ($206). That’s still way less than the retail price of NIS 8,899 ($2,400) at Apple’s Tel Aviv outlet, but it’s not the NIS 299 that was initially advertised.

And what if you don’t win? Then you lose the NIS 400 entirely. That’s how Free.co.il can offer such low prices.

Still, if you place your bids right (and there is a whole section on “bidding strategies” on the site), and you’re willing to stick with it and spend hours aggressively placing last minute bets, you will win eventually (hopefully for an item you actually want). So, even if you wind up spending NIS 2,000 bidding on several items before winning one that’s valued at NIS 10,000, you’re still getting the product at an 80% discount.

There’s one other trick Free.co.il has up its digital sleeve. If two people bid the same amount, both bids are canceled. That means that the highest “unique” bid wins. You can see who’s placing what bids, their initials and even where they live, but not the amount they’re spending. So you never really know if your bid is being burned or not.

Free.co.il is entirely in Hebrew, but there’s a thriving market of overseas competitors. Is this a good business? Investors seem to think so. One of Free.co.il’s rivals, Swoopo, has raised an astonishing $14 million. Another – BigDeal – has a $4 million war chest and some Silicon Valley luminaries at the helm.

It’s certainly compelling – who wouldn’t want an iPhone at a tenth of the retail price – though I don’t think I’d have the stomach for it (I usually chicken out and click the “Buy it Now” button on eBay). And it peeves me that Free.co.il buries those hefty shipping fees in hard-to-find small print – it makes me wonder what else are they hiding.

But if you’re willing to play by the rules, and you enjoy the thrill of the game, Free.co.il could be the 21st century version of “The Price is Right.” All we need now is our own Israeli version of Bob Barker.

This article originally appeared on the Israelity blog.

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Sweatshops and Social Justice

by Brian Blum on February 3, 2010

in Employment,Entrepreneurs

sweatshopI’ve apparently started running a sweatshop. I didn’t mean to. It’s just what the market seems willing to bear.

It began with a small task. I wanted to move the content on my personal blog from one platform to another. Over the last 7 years, I’ve written well over 400 articles for This Normal Life.

I estimated that it would take between 3-5 minutes per post to transfer. That involved copying and pasting, adding categories and tags, and downloading and then re-uploading any images.

I was able to cut some of that time off by exporting from the original site into an XML format, but the process was flaky and many posts were just dropped indiscriminately.

I didn’t relish the idea of spending hours at a mind-numbing task. So I set out to find a “virtual assistant” who could do the job for me. I initially thought about posting an ad on eLance or oDesk but I really preferred to give it to someone local.

I was thinking that it would be a perfect job for a high school student, so I priced it at NIS 20 (about $5.00) an hour. The candidate who won the job was not a teenager, though. She was a mature adult whose hours working in the office of a major Jewish Federation had just been cut.

I felt terrible about employing someone so competent for such a paltry sum. But she’d accepted the offer willingly.

A week later, I put out another ad, this time for voice talent to record a number of dialogues for a language learning project I was hired to produce. I offered 50% more that my first go – NIS 30 ($8)/hour for about 3 hours of work. I was inundated by calls and emails – close to 50 within two days – including semi-professional actors, singers and performers with TV and radio experience. No one was balking at the low pay even though a proper rate for this kind of work would be 3-4 times higher.

The whole issue has given me pause for concern. Is the economy so bad that people are willing to settle for so little? And is it right for me to offer such rates?

And yet, if I outsourced the work to India or Malaysia, I would be a fool to pay Western salaries. And indeed, I recently had a logo designed via the Internet for the ridiculously low price of $30. A highly qualified local designer quoted me $700 for full branding.

The sweatshops where many of our grandparents worked on the Lower East Side of New York could get away with near slave labor prices, but that wasn’t good for the workers, nor would I say for the souls of their employers. A socially just policy should have the boss paying a fair rate, regardless of what the market can bear.

I’ll probably send my artwork requirements overseas again. But when it comes to my virtual assistant, I’m doubling her pay next time. There’s more to business than bragging over a bargain.

A shorter version of this article originally appeared on the Israelity blog.

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Challenging the “Release Fast and Iterate” Gospel

January 5, 2010

When I spoke with Amit Elisha of OutBrain a few weeks ago, we discussed the company’s software release strategy. OutBrain operates under what’s considered the new Gospel of product development: get a basic version out there with a minimum number of features and maybe even a few known bugs, make it free, then let your [...]

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Ginipic: Image Search on Steroids

December 24, 2009

It’s happened to all of us at least once or twice in our careers. We’re writing a school paper or updating a website and we need a photo or graphic image to illustrate a point. That usually entails searching a number of different photo sharing sites such as Google Images, Flickr, TwitPic, PhotoBucket, and others. [...]

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