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Consumer behavior

A Neat Trick for Scheduling Meetings

by Brian Blum on March 21, 2010

in Israel,Products

neatcalltNew startups have the best shot at success when they address a “pain point” – an issue that causes discomfort, annoyance or even loss of business.

Tel Aviv-based Neatcall targets just such a situation, one that will be immediately familiar to anyone who’s ever tried to schedule a meeting with two or more participants: Seemingly endless phone or email tag.

Neatcall’s solution is to marry mobile technology with a seemingly simple voting system. But as with any good start up, there’s a lot more under the hood.

“On average, setting up a meeting with more than two participants is a process that can take between half to a whole working day,” Neatcall CEO Dan Benger says.

We’ve all been there. A meeting initiator calls or sends out a message to the people who are required to attend. The respondents reply with their availability and the initiator then tries to find a time that works for everyone. Automated services, such as Microsoft Exchange, can speed things up, but they don’t eliminate the essential “trial and error” nature of a task that often seems to stretch on forever, especially if not all the participants are sitting at their computers at the moment the message is sent.

This is how it works: The initiator selects several free time slots from his or her calendar. A message is sent out to all attendees who then vote on which slots work best for them, in their order of preference. The Neatcall system tallies up the votes and shoots back the optimal time. If all agree, Neatcall books the meeting, sends out a confirmation notice, and follows up closer to the meeting’s actual time.

So far, the system is neat, so to speak, but not a major breakthrough. But Neatcall has another trick up its digital sleeve. It sends out its messages via multiple mobile formats – email, SMS, WAP, instant message or via the browser to a smart device like the iPhone or Palm Pre. Even on a basic phone, people can vote by simply responding to an SMS – “send S to select the first date, T for the second date” and so on.

Neatcall also offers location management so that scheduling requests are sent to attendees in the appropriate time zone. For iPhone users, there’s an app available from the Apple App Store.

It’s no surprise that Benger was the man to recognize the need for Neatcall, seeing as he previously served as VP of international marketing and business development at web and video conference call solutions company Interwise. Customers were satisfied with the quality of the conference calls, he says, but they frequently complained about how difficult it was to set up those calls. Interwise was purchased by AT&T in 2007 for $121 million.

In addition to its innovative approach to scheduling meetings, Neatcall also offers to conduct your meetings for you, with a package that comprises chat, audio and video conferencing from a single unified site.

While Neatcall’s basic innovation should help to solve an existing problem, it may be difficult for the company to make headway with the rest of its package, given that the market is already saturated with conferencing companies such as Webex and GoToMeeting which lead the space.

Benger is hoping that the fact that Neatcall’s service is entirely browser-based, unlike competing software which requires users to download an application, will make the difference.

Neatcall sells its service directly to companies – Benger says there are several deals in the pipeline but won’t reveal their names – for up to $12 per user per month, with the price depending on whether Neatcall is handling just the scheduling or total conferencing delivery. About 200 corporate users in Israel, Europe, Australia and the US have already tried the system.

With only four employees, a few contractors and an investment of $500,000 from the Netanya-based incubator Targetech and Israel’s Chief Scientist’s Office, Neatcall is small, but looking to grow.

When I set up my interview with Benger, he used Neatcall to handle the scheduling. I received confirmation and reminders via both email SMS. And that was just, well (wait for it)… really neat.

I wrote this article last year for Israel21c – here’s the link.

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New Study: Why we Forward Emails

by Brian Blum on February 16, 2010

in Interactive,Research

Jonah Berger

Jonah Berger

Katherine Milkman

Katherine Milkman

If you’re like me, you probably receive a lot of forwarded emails from friends with shots of awe-inspiring photography or some insight about why humans behave in the strange, amusing or crazy ways they so often do. Now, researchers at the University of Pennsylvania can tell us why.

These researchers – Jonah Berger and Katherine A. Milkman – were pretty serious about their study. They intensively analyzed The New York Times list of most-emailed articles, checking it every 15 minutes for more than six months, reviewing the content of more than 7,500 articles, and controlling for factors such as where the articles appeared on the site (i.e., home page, tech page, etc.) wrote John Tierney in The Times last week.

The results are consistent with what tends to fill up my own inbox: positive rather than negative themed articles, and long pieces on intellectually challenging topics. Take that, silly dancing cat videos.

Berger and Milkman said that the most shared emails were those that “inspired awe,” and that science articles were particularly popular. And not just reviews of the latest gadget. “You’d see articles shooting up the list…about the optics of deer vision,” Berger told Tierney.

Of the thousands of articles flagged during the research period, a random sample were rated by independent readers for qualities like “providing practical value” or “being surprising,” Tierney wrote. The researchers also used computer algorithms to track the ratio of “emotional” words in an article and to assess their relative positivity or negativity.

Explaining why “awe” sells…or at least results in more frequent forwarding, Berger explained that the most emailed articles tended to be those that triggered an “emotion of self-transcendence, a feeling of admiration and elevation in the face of something greater than the self.” That might include standing in front of a beautiful piece of art or listening to a grand symphony.

Of course, there were also the show-off’s. If you send an article off about quantum mechanics, you might preface it by writing “of course this is just a superficial treatment.” And there were the fear mongers, too, who shared pieces on impending terror attacks or tax increases (in equal measures, I’m sure).

But it’s the awe that’s the stickiest. “If I’ve just read this story that changes the way I understand the world and myself, I want to talk to others about what it means. I want to proselytize and share the feeling of awe,” Berger concluded.

So, am I doing my job here on this blog? I’m not sure. I try to write about interesting topics, perhaps even those that will surprise you (“Kids Consuming 11 Hours of Media a Day”) or that will provide some scientific insight (“Addicted to Email”). But do you feel a sense of awe when I share my thoughts on the latest Apple products or the latest trend of TV viewers tweeting live while they’re watching Heroes?

I’m not a big believer in writing exclusively for SEO, making sure my keywords are all punk’d out to their stickiest max. That would go for posting only awe-full articles too. If there’s something that I believe would be of value to you, my dear reader, I’ll blog it. And vice versa. If you enjoy what I’ve shared, feel free to forward it…regardless of what the researchers say.

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